Red BoxQuantify Recording Suitegives managers easy live monitoring of staff and instant replay of calls through the recording system. You can listen in for analysis and agent training, rewind the audio to repeat sections of audio and switch back quickly to the live conversation.
Clear visual control
Quantify's graphic interface doesn't just let you see when staff are making calls and monitor them live; it allows you to access any number of a user's calls without searching using powerful instant replay. That's a great time-saver.
The solution also improves your efficiency: it enables you to manage teams in meaningful groups and personalise how this is represented on screen.
And of course security is fully built-in. You can set permissions for users so that they can only see and hear conversations for which they're authorised.
When it comes to live call monitoring, nothing's simpler than Quantify.