With Red Box total recording, you can capture all interactions with customers and store them securely. Your organisation can effectively use voice recording as a complete logging and centralised recording facility for audio communications. And it's easy to achieve Quantify Recording Suite .
Convenient selective recording
Our total recording solution also provides a back-up for selective or on-demand call recording to help with quality management using an application like Quantify QM™.
You can use Quantify to deliver recording samples (both voice and screen recording) to your management team for assessment and evaluation in line with random and frequency sampling demands.
Total recording therefore gives you the best of both worlds: it allows management to drill down to a larger sample of calls in order to make a more validated and justified decision rather than focusing on behaviour in a single call.