Red Box's system uses primary/secondary recorders with automated fail-over to the secondary server.
It's a more intelligent approach to resilience: whereas our voice recording competitors resort to complex clustering technologies, we simply apply more capable recorders and servers to achieve complete resilience.
Lower storage overheads
The result is no single point of hardware or recording failure, and therefore no loss of audio.
But if you thought that this would double your overheads for storage or archiving, you'd be wrong. A pair of voice recorders works in parallel to monitor each other's status and capture every recording.
If there's a failure, the system only keeps one copy of all recordings, with the secondary server filling in any gaps in the primary. The secondary server doesn't consume bandwidth or data and is therefore a true standby.
Cost-effective maintenance
As both primary and secondary servers back each other up, you don't need an expensive 24/7 maintenance contract. A simple 9-5 contract is all that's required, enabling you to optimise your investment in infrastructure.
Easy management and security
Management is very straightforward – any changes to the master are reflected automatically on the slave. (In fact, all that’s required for maximum resilience is to keep both systems at the same capacity and configuration.)
For added security, servers can reside at different sites, which may be vital if you work in the emergency services or financial trading. Automatic fail-over ensures every call is captured no matter where calls are routed.
If you need further fall-back or replay, Red Box MediaServer provides extra reassurance: it allows centralised replay from multiple systems and can even recover calls and data from a damaged recorder.