Service & Process

   There is nothing "hit-or-miss"about delivering excellent service. It is Transcom Solution primary differentiator in the information technology marketplace. Our flexible and strict strategy of service and support underpins our service quality and client relationships. if you have an opportunity affording us for service, we assure to serve you with professionalisms in keeping your system in good working condition to improve uptime. In addition, Transcom Solution will offer one year technical service and support free of charge to clients as long as you choose us to provide product.
Approach of Transcom Solutionis exceptionally customer-centric.We set up hotline service to ensure that you can reach us immediately to request our service and support .At your convenience,you can also contact the people at Transcom Solution whom you are familiar with. Whichever method you use,through our centralized and customer-oriented initial call process, Transcom Solution people will have prompt response to serve you .

Transcom Solution has team of experienced technical specialists in the industry as Tier 2 by product. Tier 2 provides prompt support to first line engineer and clients within the requested time to fix problem, and also gives us ability to manage and supervise quality of service. Moreover, Transcom Solution will make every effort to take preventive actions proactively to avoid potential problem and improve uptime.
once discovering potential problem or necessary upgrade on your system, Transcom Solution will consult with you about our solution, and also get your approval ahead of implementation.

Transcom Solution provides clients with unique ticket number for each service. Client is able to track and inspect our service quality with this number.We will highly appreciate your participation to share your advices and evaluations with us on every deliverd service.

IIIustration outlines standard service process of Transcom Solution.If you have any requires on this, please kindly inform us. We will collaborate with you to offer customized solution upon your particular demands.